MBF COMPANY CONFIDENTIAL FIELD INFORMATION BULLETIN

SERVICE GROUP(S): LARGE                MFG: IBM

 NACS  TYPE(S): N059                   MFG. MODEL(S): GENERAL

CATEGORY: DIAGNOSTICS                  DESC: IBM DIAGNOSTIC INFO             

                   *** TABLE OF CONTENTS AS OF 12/19/90 ***
FIB 00001.OLTSEP ORDERING PROCEDURE...................................06/12/87


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FIB 00001                                                             06/12/87

                       *** OLTSEP ORDERING PROCEDURE ***


                         ( NACS  LETTERHEAD)
          (MM/DD/YY)
          Mr (John Doe)
          Marketing Division
          IBM CORPORATION
          (12345 Any Street),
          (Anytown, State. Zip Code.)

          Dear Mr. (Doe),

                   Please accept this letter as a subscription
          order for the latest release OLTSEP tape and all subsequent
          releases for the maintenance of IBM equipment as described
          below located at:
             (The Customer Name)
             (The Customers Address)

          In addition we require all associated documentation
          including any 'Technical Newsletters', 'Update Procedures',
          and 'Install Guides'. The tape should be in (XXXX) bpi.
          format and should be generated as an "Initial Order".
          Please refer to 'IBM Business Practices Dept.' in
          Washington D.C.  for ordering procedures.

                   The following sections are required: IPL loader,
          SEPEC(OLTSEP), SOSPC, SET5A (43XX Processor CDS), SET5B
          (43XX Processor - Starter CDS), ST4381(*if 4381 cpu*), and
          0200A (Online Friend).  Additionally the 'OLT' sections for
          the below listed machines.

          CPU TYPE & SERIAL No.
          All IBM Machine Types & Serial No's. at the site.

          Please inform this office when the order has been placed
          with PID and the expected ship date.

          Please ship the above tape and documents to the account
          listed above, attention:  NACS  FE. and bill our account no.
          XXXXX-XX.  If you have any questions, please call me at
          (XXX)-XXX-XXXX.

          The above Tapes and Documentation will be used only on
          IBM manufactured equipment.

          Thank your for your attention in this matter.

          Sincerely,

          (Name)
          (Title)

          (***THIS LETTER SHOULD BE SENT REGISTERED MAIL WITH RETURN**)
          (***RECIEPT REQUESTED                                     **)
          (ST4381XA is licensed and must be ordered per
           customer number, SEPERATELY FROM THE OLTSEP ORDER via National
           Support)

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          As we have been having a lot of trouble in actually getting the
          OLTSEP tapes and documents from IBM, You must follow-up with the
          local IBM office every 2(two) weeks and if 2(two) months after     
          placing the order you have not recieved it you should take it up
          with IBM Business Practices via Ron Lee of the Sorbus Central
          Region Office.


ORIGINATOR: A. CROALL


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